Garuda Indonesia Airlines Medan Office in Indonesia

  •    JVJG+F2 Pasar Enam Kuala Namu, Deli Serdang Regency, North Sumatra, Indonesia
  •    1 (800) 342-7832
  •    Every day - 24hrs

Knowing everything about your trip in advance is very important. That’s where Garuda Indonesia Airlines Medan Office in Indonesia comes in. Their staff is there to help you with all your travel needs, from booking flights and checking in to baggage and more. This airline is known for its focus on stress-free travel.  This can be a great option if you’re looking for affordable flights to your vacation destination. Their city offices can be helpful for those who want to get information and assistance in person.

You will find all the info you need about their city offices. You will find details like contact information, the kind of queries they can handle, and much more. You will even learn about their working hours, address, etc. Keep reading to find out how to get in touch.

Get In Touch With Garuda Indonesia Airlines

Want to contact your airline? You can reach them by phone or chat, no matter where you are. You can even go to the office in person if you live nearby. We’ll provide all the details below, including phone numbers, helpful links, email addresses, working hours, social handles, and much more, so you can choose the option that works best for you.

JVJG+F2 Pasar Enam Kuala Namu, Deli Serdang Regency, North Sumatra, Indonesia

Contact Number: 1 (800) 342-7832

Airport Info & Map

Kualanamu International Airport,
Jl. Bandara Kuala Namu, Ps. Enam Kuala Namu, Kec. Beringin, Kabupaten Deli Serdang, Sumatera Utara 20553, Indonesia

Airport Contact Number: +626188880300

Concerns Answered by Garuda Indonesia Airlines Medan Office Personnel

Different passengers have different types of concerns in their heads. The airline ensures that all the worries are answered and lets the passengers travel peacefully. If you have questions about flights, reservations, or changes, you can contact them directly through their website or phone. Here are all the queries usually answered by the staff placed at the Medan Office of Garuda Indonesia Airlines listed below: 

Flight CancellationMissed ConnectionLost or Damaged Luggage
Flight DelaySeating IssuesBoarding Problems
In-Flight Issues Flight Change or Cancellation Refund Problems
Customer Service ConcernsDamaged AircraftMedical Emergency 
Security IssuesUnruly Passenger IncidentBaggage Weight or Size Restrictions
Issues with ACredit CardMobile App IssuesWebsite Booking Problems
Vacation Package ServicesChildren’s Fares or ServicesService Animals on Board
Accessibility and Disability ServicesPayment IssuesCheck-in Issues
Boarding Pass IssuesClaims Process ProblemsSpecial Assistance Request Issues
Unforeseen Weather DelaysDetoured FlightsStrict Carry-On Policy 
In-flight entertainment IssuesFood and Beverage Purchase ConfusionUnclear or Confusing Fees
Difficulties with Garuda Indonesia Credit VouchersLimited or Inconvenient Flight SchedulesDifficulties contacting Garuda Indonesia Customer Service
Waiting for a very long time with Customer ServiceMiscommunication Between Passengers and StaffIssues with In-Flight Wi-Fi 
Dirty or Unmaintained Cabin ConditionsInsufficient Legroom or Uncomfortable SeatingDifficulties Booking Seats Together
Issues with their Travel InsuranceUnexpected Changes to Airport TerminalsLost or Forgotten Items on Board
Difficulties with Online Check-InIssues with Garuda Indonesia Bank Account EnrollmentUnexpected Charges on Garuda Indonesia Credit Card
Difficulties Using Garuda Indonesia App for Booking or ChangesLimited or Inconvenient Checked Baggage OptionsIssues with Renting a Car through this airline
Problems Booking a HotelUnexpected Resort Fees at Vacation Package DestinationIssues with their Package Activities 
Difficulties with Vacation Package CancellationMechanical Issues on the PlaneLong Taxi Times 
Issues with Disembarking Lost or Missing Pets Unaccompanied Minor Issues

Head Quarter Contact Details

Address:PT. Garuda Indonesia (Persero) Tbk. Management Building, Banten, Indonesia
Tel Number:0804 1 807 807, +62 21 2351 9999
Working hours:Every day – 24hrs
Official Website:

Some more important information about Garuda Indonesia Airlines

Online Check-in-

Flight Status, Check Here-

Flight Destinations-

In-flight Service-

Inquiries For Baggage-

On-Ground Services(Seat selection, Airport etc.)-

Manage Trips (Change flights, bags & more)-

Traveling with Kids-

Witness Best Facilities Offered By Garuda Indonesia

Passengers enjoy the best facilities provided by the airline at both the terminal and onboard. The airline focuses on making sure your travel is always smooth and stress-free. It offers various amenities to keep comfort and satisfaction in check. You’ll find what you need for a pleasant journey without any unnecessary complications. Let’s explore the facilities this airline provides to make your trip enjoyable.

  • Online Booking
  • Online Check-In
  • Mobile App Booking
  • Seat Selection
  • Flight Status Check
  • Online Baggage Allowance Purchase
  • Online Trip Change and Cancellation
  • Limited Complimentary Beverages
  • In-Flight Entertainment
  • Self-service Kiosks
  • Military Discounts
  • Non-Profit Discounts
  • Credit Card Rewards
  • Vacations Packages
  • Car Rentals
  • Hotel Booking
  • Travel Insurance

Tips To Avoid Hassle & Fly Smoothly

Garuda Indonesia Airlines is known to provide the best deals and comfort to passengers, but there are times when you might face hassle due to any reason. To avoid any stress before departure, check out these tips for a stress-free flight:

  • Since it’s a budget airline, there might be extra fees for most things. You need to pay for carry-on bags, seat selection, and drinks.
  • One free personal item fits under the seat. For shorter trips, consider packing clothes you can mix and match.
  • Bring an empty water bottle & fill it up after security to save on drinks.
  • Get the best ticket prices & seat options by booking in advance.
  • You must download their app to check in, manage bookings, and get updates on your phone.
  • Understand baggage fees, cancellation policies, and other charges before you book.
  • Passengers must consider travel insurance as it can help cover unexpected issues like flight delays or cancellations.
  • If you get bored easily, it’s better to pack a book, download movies, or bring headphones or something else as per your preference to kill boredom on the flight.
  • Food and drinks on board can be expensive. Bring your snacks for the flight.
  • Budget airlines often have smaller planes and busier boarding processes. So, you have to be patient on that part.
  • Avoid checked bag fees by packing light and using a carry-on suitcase.
  • You can print your boarding pass from the comfort of your home to avoid long lines at the airport.

Garuda Indonesia Airlines Customer Care section handles the following inquiries

In-Flight EntertainmentAirport WifiAirport Facilities
Visa on ArrivalFlight WifiValet Parking
Airport LoungesFlight/Visa InfoMissing Luggage
Economy ClassDelayed FlightsMiles
Business ClassIn-Flight MealsImmigration Services
Visa ServicesBaggage Allowance, Online Check-inAirport Lounges
Meet and GreetDuty-Free AllowanceAirport Transfers
Ok to BoardFlight Ticket CancellationFlight Ticket Booking

Expected Inquiries & Resolutions

How can I contact Garuda Indonesia Airlines if there’s no city office?

Garuda Indonesia Airlines offers 24/7 customer service through their phone number. You can also reach them via email or social media.

Can I email Garuda Indonesia Airlines with my questions?

Yes, you can email them to

What are the operating hours & days of the Garuda Indonesia Airlines office?

The operating hours of the office are Every day – 24hrs.

How do I change or cancel my Garuda Indonesia Airlines flight reservation?

You can manage your reservation online through Garuda Indonesia Airlines official website. But if you prefer a more personal approach, you can either contact the office or visit them in person.

Can I take food and drinks on board an Garuda Indonesia Airlines flight?

Yes, you are allowed to bring food and non-alcoholic beverages onboard Garuda Indonesia Airlines flights. However, there may be restrictions on the size and type of containers.

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