Vietnam Airlines Guangzhou Office in China

  •    Guangzhou, China
  •    00 84 24 3832 0320
  •    Every day - 24hrs
  •    https://www.vietnamairlines.com/
  •    onlinesupport@vietnamairlines.com

Knowing everything about your trip in advance is very important. That’s where Vietnam Airlines Guangzhou Office in China comes in. Their staff is there to help you with all your travel needs, from booking flights and checking in to baggage and more. This airline is known for its focus on stress-free travel.  This can be a great option if you’re looking for affordable flights to your vacation destination. Their city offices can be helpful for those who want to get information and assistance in person.

You will find all the info you need about their city offices. You will find details like contact information, the kind of queries they can handle, and much more. You will even learn about their working hours, address, etc. Keep reading to find out how to get in touch.

Get In Touch With Vietnam Airlines

Want to contact your airline? You can reach them by phone or chat, no matter where you are. You can even go to the office in person if you live nearby. We’ll provide all the details below, including phone numbers, helpful links, email addresses, working hours, social handles, and much more, so you can choose the option that works best for you.

Address: Guangzhou, China

Contact Number: 00 84 24 3832 0320

Airport Info & Map

Guangzhou Baiyun International Airport,
98W5+959, Baiyun, Guangzhou, Guangdong Province, China

Airport Contact Number: +862036066999

Concerns Answered by Vietnam Airlines Guangzhou Office Personnel

Different passengers have different types of concerns in their heads. The airline ensures that all the worries are answered and lets the passengers travel peacefully. If you have questions about flights, reservations, or changes, you can contact them directly through their website or phone. Here are all the queries usually answered by the staff placed at the Guangzhou Office of Vietnam Airlines listed below: 

Flight CancellationMissed ConnectionLost or Damaged Luggage
Flight DelaySeating IssuesBoarding Problems
In-Flight Issues Flight Change or Cancellation Refund Problems
Customer Service ConcernsDamaged AircraftMedical Emergency 
Security IssuesUnruly Passenger IncidentBaggage Weight or Size Restrictions
Issues with ACredit CardMobile App IssuesWebsite Booking Problems
Vacation Package ServicesChildren’s Fares or ServicesService Animals on Board
Accessibility and Disability ServicesPayment IssuesCheck-in Issues
Boarding Pass IssuesClaims Process ProblemsSpecial Assistance Request Issues
Unforeseen Weather DelaysDetoured FlightsStrict Carry-On Policy 
In-flight entertainment IssuesFood and Beverage Purchase ConfusionUnclear or Confusing Fees
Difficulties with Vietnam Credit VouchersLimited or Inconvenient Flight SchedulesDifficulties contacting Vietnam Indonesia Customer Service
Waiting for a very long time with Customer ServiceMiscommunication Between Passengers and StaffIssues with In-Flight Wi-Fi 
Dirty or Unmaintained Cabin ConditionsInsufficient Legroom or Uncomfortable SeatingDifficulties Booking Seats Together
Issues with their Travel InsuranceUnexpected Changes to Airport TerminalsLost or Forgotten Items on Board
Difficulties with Online Check-InIssues with Vietnam Bank Account EnrollmentUnexpected Charges on Vietnam Credit Card
Difficulties Using Vietnam App for Booking or ChangesLimited or Inconvenient Checked Baggage OptionsIssues with Renting a Car through this airline
Problems Booking a HotelUnexpected Resort Fees at Vacation Package DestinationIssues with their Package Activities 
Difficulties with Vacation Package CancellationMechanical Issues on the PlaneLong Taxi Times 
Issues with Disembarking Lost or Missing Pets Unaccompanied Minor Issues

Head Quarter Contact Details

Address:200 Nguyen Son Street, Long Bien District, Hanoi, Vietnam
Tel Number:+91 11 2373 0864
Working hours:Every day – 24hrs
Email ID:onlinesupport@vietnamairlines.com
Official Website:https://www.vietnamairlines.com/vn/en/home

Some more important information about Vietnam Airlines

Online Check-in- https://www.vietnamairlines.com/my/en/home

Flight Destinations- https://www.vietnamairlines.com/vn/en/destinations/viet-nam

Airport Info- https://www.vietnamairlines.com/nz/en/travel-information/check-in/airport-check-in

Inquiries For Baggage- https://www.vietnamairlines.com/nz/en/travel-information/baggage

Special Service Charges: https://www.vietnamairlines.com/nz/en/buy-tickets-other-products/special-services/special-service-charges

Traveling with Family: https://www.vietnamairlines.com/nz/en/buy-tickets-other-products/special-services/infants-children

Traveling with Pets: https://www.vietnamairlines.com/nz/en/buy-tickets-other-products/special-services/traveling-with-pet

Witness Best Facilities Offered By Vietnam Airlines

Passengers enjoy the best facilities provided by the airline at both the terminal and onboard. The airline focuses on making sure your travel is always smooth and stress-free. It offers various amenities to keep comfort and satisfaction in check. You’ll find what you need for a pleasant journey without any unnecessary complications. Let’s explore the facilities this airline provides to make your trip enjoyable.

  • Online Booking
  • Online Check-In
  • Mobile App Booking
  • Seat Selection
  • Flight Status Check
  • Online Baggage Allowance Purchase
  • Online Trip Change and Cancellation
  • Limited Complimentary Beverages
  • In-Flight Entertainment
  • Self-service Kiosks
  • Military Discounts
  • Non-Profit Discounts
  • Credit Card Rewards
  • Vacations Packages
  • Car Rentals
  • Hotel Booking
  • Travel Insurance

Tips To Avoid Hassle & Fly Smoothly

Vietnam Airlines is known to provide the best deals and comfort to passengers, but there are times when you might face hassle due to any reason. To avoid any stress before departure, check out these tips for a stress-free flight:

  • Since it’s a budget airline, there might be extra fees for most things. You need to pay for carry-on bags, seat selection, and drinks.
  • One free personal item fits under the seat. For shorter trips, consider packing clothes you can mix and match.
  • Bring an empty water bottle & fill it up after security to save on drinks.
  • Get the best ticket prices & seat options by booking in advance.
  • You must download their app to check in, manage bookings, and get updates on your phone.
  • Understand baggage fees, cancellation policies, and other charges before you book.
  • Passengers must consider travel insurance as it can help cover unexpected issues like flight delays or cancellations.
  • If you get bored easily, it’s better to pack a book, download movies, or bring headphones or something else as per your preference to kill boredom on the flight.
  • Food and drinks on board can be expensive. Bring your snacks for the flight.
  • Budget airlines often have smaller planes and busier boarding processes. So, you have to be patient on that part.
  • Avoid checked bag fees by packing light and using a carry-on suitcase.
  • You can print your boarding pass from the comfort of your home to avoid long lines at the airport.

Vietnam Airlines Customer Care section handles the following inquiries

Online Check-inIn-Flight EntertainmentAirport Facilities
MilesEconomy ClassValet Parking
Flight/Visa InfoAirport LoungesMissing Luggage
Ok to BoardDelayed FlightsFlight Wifi
In-Flight MealsBusiness ClassImmigration Services
Baggage Allowance, Airport WifiVisa ServicesAirport Lounges
Duty-Free AllowanceMeet and GreetAirport Transfers
Flight Ticket CancellationVisa on ArrivalFlight Ticket Booking

Expected Inquiries & Resolutions

How can I contact Vietnam Airlines if there’s no city office?

Vietnam Airlines offers 24/7 customer service through their phone number. You can also reach them via email or social media.

Can I email Vietnam Airlines with my questions?

Yes, you can email them to onlinesupport@vietnamairlines.com.

What are the operating hours & days of the Vietnam Airlines office?

The operating hours of the office are Every day – 24hrs.

How do I change or cancel my Vietnam Airlines flight reservation?

You can manage your reservation online through Vietnam Airlines official website. But if you prefer a more personal approach, you can either contact the office or visit them in person.

Can I take food and drinks on board an Vietnam Airlines flight?

Yes, you are allowed to bring food and non-alcoholic beverages onboard Vietnam Airlines flights. However, there may be restrictions on the size and type of containers.

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