Vietnam Airlines Hong Kong Office
- 8W77+9F Chek Lap Kok, Hong Kong
- +852 2810 6680
- Every day - 24hrs
- https://www.vietnamairlines.com/
- onlinesupport@vietnamairlines.com
Knowing everything about your trip in advance is very important. That’s where Vietnam Airlines Hong Kong Office comes in. Their staff is there to help you with all your travel needs, from booking flights and checking in to baggage and more. This airline is known for its focus on stress-free travel. This can be a great option if you’re looking for affordable flights to your vacation destination. Their city offices can be helpful for those who want to get information and assistance in person.
You will find all the info you need about their city offices. You will find details like contact information, the kind of queries they can handle, and much more. You will even learn about their working hours, address, etc. Keep reading to find out how to get in touch.
Get In Touch With Vietnam Airlines
Want to contact your airline? You can reach them by phone or chat, no matter where you are. You can even go to the office in person if you live nearby. We’ll provide all the details below, including phone numbers, helpful links, email addresses, working hours, social handles, and much more, so you can choose the option that works best for you.
8W77+9F Chek Lap Kok, Hong Kong
Contact Number: +852 2810 6680
Airport Info & Map
Hong Kong International Airport,
1 Sky Plaza Rd, Chek Lap Kok, Hong Kong
Airport Contact Number: +85221818888
Concerns Answered by Vietnam Airlines Hong Kong Office Personnel
Different passengers have different types of concerns in their heads. The airline ensures that all the worries are answered and lets the passengers travel peacefully. If you have questions about flights, reservations, or changes, you can contact them directly through their website or phone. Here are all the queries usually answered by the staff placed at the Hong Kong Office of Vietnam Airlines listed below:
| Flight Cancellation | Missed Connection | Lost or Damaged Luggage |
| Flight Delay | Seating Issues | Boarding Problems |
| In-Flight Issues | Flight Change or Cancellation | Refund Problems |
| Customer Service Concerns | Damaged Aircraft | Medical Emergency |
| Security Issues | Unruly Passenger Incident | Baggage Weight or Size Restrictions |
| Issues with ACredit Card | Mobile App Issues | Website Booking Problems |
| Vacation Package Services | Children’s Fares or Services | Service Animals on Board |
| Accessibility and Disability Services | Payment Issues | Check-in Issues |
| Boarding Pass Issues | Claims Process Problems | Special Assistance Request Issues |
| Unforeseen Weather Delays | Detoured Flights | Strict Carry-On Policy |
| In-flight entertainment Issues | Food and Beverage Purchase Confusion | Unclear or Confusing Fees |
| Difficulties with Vietnam Credit Vouchers | Limited or Inconvenient Flight Schedules | Difficulties contacting Vietnam Indonesia Customer Service |
| Waiting for a very long time with Customer Service | Miscommunication Between Passengers and Staff | Issues with In-Flight Wi-Fi |
| Dirty or Unmaintained Cabin Conditions | Insufficient Legroom or Uncomfortable Seating | Difficulties Booking Seats Together |
| Issues with their Travel Insurance | Unexpected Changes to Airport Terminals | Lost or Forgotten Items on Board |
| Difficulties with Online Check-In | Issues with Vietnam Bank Account Enrollment | Unexpected Charges on Vietnam Credit Card |
| Difficulties Using Vietnam App for Booking or Changes | Limited or Inconvenient Checked Baggage Options | Issues with Renting a Car through this airline |
| Problems Booking a Hotel | Unexpected Resort Fees at Vacation Package Destination | Issues with their Package Activities |
| Difficulties with Vacation Package Cancellation | Mechanical Issues on the Plane | Long Taxi Times |
| Issues with Disembarking | Lost or Missing Pets | Unaccompanied Minor Issues |
Head Quarter Contact Details
| Address: | 200 Nguyen Son Street, Long Bien District, Hanoi, Vietnam |
| Tel Number: | +91 11 2373 0864 |
| Working hours: | Every day – 24hrs |
| Email ID: | onlinesupport@vietnamairlines.com |
| Official Website: | https://www.vietnamairlines.com/vn/en/home |
Some more important information about Vietnam Airlines
Online Check-in- https://www.vietnamairlines.com/my/en/home
Flight Destinations- https://www.vietnamairlines.com/vn/en/destinations/viet-nam
Airport Info- https://www.vietnamairlines.com/nz/en/travel-information/check-in/airport-check-in
Inquiries For Baggage- https://www.vietnamairlines.com/nz/en/travel-information/baggage
Special Service Charges: https://www.vietnamairlines.com/nz/en/buy-tickets-other-products/special-services/special-service-charges
Traveling with Family: https://www.vietnamairlines.com/nz/en/buy-tickets-other-products/special-services/infants-children
Traveling with Pets: https://www.vietnamairlines.com/nz/en/buy-tickets-other-products/special-services/traveling-with-pet
Witness Best Facilities Offered By Vietnam Airlines
Passengers enjoy the best facilities provided by the airline at both the terminal and onboard. The airline focuses on making sure your travel is always smooth and stress-free. It offers various amenities to keep comfort and satisfaction in check. You’ll find what you need for a pleasant journey without any unnecessary complications. Let’s explore the facilities this airline provides to make your trip enjoyable.
- Online Booking
- Online Check-In
- Mobile App Booking
- Seat Selection
- Flight Status Check
- Online Baggage Allowance Purchase
- Online Trip Change and Cancellation
- Limited Complimentary Beverages
- In-Flight Entertainment
- Self-service Kiosks
- Military Discounts
- Non-Profit Discounts
- Credit Card Rewards
- Vacations Packages
- Car Rentals
- Hotel Booking
- Travel Insurance
Tips To Avoid Hassle & Fly Smoothly
Vietnam Airlines is known to provide the best deals and comfort to passengers, but there are times when you might face hassle due to any reason. To avoid any stress before departure, check out these tips for a stress-free flight:
- Since it’s a budget airline, there might be extra fees for most things. You need to pay for carry-on bags, seat selection, and drinks.
- One free personal item fits under the seat. For shorter trips, consider packing clothes you can mix and match.
- Bring an empty water bottle & fill it up after security to save on drinks.
- Get the best ticket prices & seat options by booking in advance.
- You must download their app to check in, manage bookings, and get updates on your phone.
- Understand baggage fees, cancellation policies, and other charges before you book.
- Passengers must consider travel insurance as it can help cover unexpected issues like flight delays or cancellations.
- If you get bored easily, it’s better to pack a book, download movies, or bring headphones or something else as per your preference to kill boredom on the flight.
- Food and drinks on board can be expensive. Bring your snacks for the flight.
- Budget airlines often have smaller planes and busier boarding processes. So, you have to be patient on that part.
- Avoid checked bag fees by packing light and using a carry-on suitcase.
- You can print your boarding pass from the comfort of your home to avoid long lines at the airport.
Vietnam Airlines Customer Care section handles the following inquiries
| Online Check-in | In-Flight Entertainment | Airport Facilities |
| Miles | Economy Class | Valet Parking |
| Flight/Visa Info | Airport Lounges | Missing Luggage |
| Ok to Board | Delayed Flights | Flight Wifi |
| In-Flight Meals | Business Class | Immigration Services |
| Baggage Allowance, Airport Wifi | Visa Services | Airport Lounges |
| Duty-Free Allowance | Meet and Greet | Airport Transfers |
| Flight Ticket Cancellation | Visa on Arrival | Flight Ticket Booking |
Expected Inquiries & Resolutions
Vietnam Airlines offers 24/7 customer service through their phone number. You can also reach them via email or social media.
Yes, you can email them to onlinesupport@vietnamairlines.com.
The operating hours of the office are Every day – 24hrs.
You can manage your reservation online through Vietnam Airlines official website. But if you prefer a more personal approach, you can either contact the office or visit them in person.
Yes, you are allowed to bring food and non-alcoholic beverages onboard Vietnam Airlines flights. However, there may be restrictions on the size and type of containers.